At Weight A Minute Clinic, we are committed to protecting your privacy and ensuring that our SMS communications comply with HIPAA, the Telephone Consumer Protection Act (TCPA), and other applicable regulations. Our SMS Compliance Policy outlines the guidelines we follow to ensure transparency, security, and patient trust in all text message communications.
We only send SMS messages to patients who have explicitly opted in by signing a consent form or opting in through our online portal. Patients will be informed of the types of messages they will receive, including appointment reminders, health-related updates, and occasional promotional content. Once opted in, patients will receive a confirmation message with details on how to opt out at any time. For more information, please visit our Privacy Policy and Terms & Conditions at https://www.weightaminuteclinic.com/privacy-policy.
Our SMS messages are limited to essential communications such as appointment reminders, treatment follow-ups, and general health-related information. To protect your privacy, we do not include Protected Health Information (PHI) in text messages unless we have explicit written consent. All communications are professional, clear, and never misleading.
Every SMS message includes simple opt-out instructions (e.g., "Reply STOP to unsubscribe"). If a patient opts out, their request will be processed immediately, and they will receive a confirmation message stating that they will no longer receive further SMS communications. Patients can re-enroll at any time by opting back in.
To ensure a positive patient experience, SMS messages are sent only during reasonable hours (8 AM – 8 PM local time) unless otherwise requested. We also limit message frequency to no more than three messages per week, except when necessary for treatment-related matters.
All SMS communications are sent through secure, HIPAA-compliant platforms to safeguard patient information. Employee access to messaging systems is restricted based on job roles, and regular audits are conducted to ensure compliance with industry regulations.
For compliance and auditing purposes, all SMS communications are logged and securely retained. Documentation of patient consent and opt-out requests is also maintained to uphold regulatory standards.
Employees involved in SMS communications undergo regular training on HIPAA and TCPA compliance. Any violation of this policy may result in disciplinary action, including termination, depending on the severity of the breach.
Our SMS Compliance Policy is reviewed annually or as needed to align with updated regulations and best practices.
For any questions regarding this policy or our SMS communications, please contact our Compliance Officer at Weight A Minute Clinic.
Weight A Minute Clinic is committed to protecting your personal information and ensuring transparency in our data-sharing practices.
If you have any questions about how your data is used or shared, please contact us at admin@weightaminuteclinic.com We are committed to addressing inquiries promptly.
